Call Center

 
         
 

Model

Features

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CallMaster

  

 

  
 
  • Sophisticated queries to generate custom reports with only the information you want to see.
  • Instant fixed-format summary reports for any organization level over any time period.
  • Support for up to three hierarchical levels of organization units with user-defined names used on all screens and reports.
  • Output destination options for generated reports -a printer, the screen, a disk file, or an export file for transfer to other software applications.
  • Advanced extension management options including user-defined extension types (regular, modem, fax), import of extension assignments from an external test file, and reports showing changes in extension assignments.
  • Support VoIP dialing plan. This option gives a more accurate reporting.
  • CallMaster is network enable (optional). It allows remote clients to generate reports without accessing direct to the server.
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  • Manage your phone expenses at all levels.
  • Generate easy-to-read customized reports.
  • Monitor calls on each extension and outside line.
  • Keep track of excessive telephone use.
  • Increase employee productivity by reducing time wasted on the phone.

 
   
   PhoneMaster  

 

  
 
  • PhoneMaster integrates the three most popular telephone.
  • application-- Voice Mail, Automated Attendant and
  • Audiotex -- in one ready to go, easy to use package
  • PhoneMaster has a simple, natural user interlace, and ' unmatched database power 
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  •  Append To Messages
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  • Busy/No Answer Greetings
  • Flexible Message Recording Time
  • Forward Messages
  • Individual Mailbox/ Extension Parameters
  • Message Delete/Undelete
  • Multiple Methods Of Message Notification (Phone Message Lite Pager Or Combination)
  • New/Old Message Notification
  • Outbound Message Notification
  • Remote Access To Message
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  •  Send Messages
  • Time and Date Stamp
  • Unlimited Mailboxes
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  VoiceMaster  

 

  
 
  • VoiceMaster voice logger records voice data in compressed format with compression rates 2:1(29MB/Hours), 4:1 (14.5 MB/Hours) or 10:1 (6 MB/Hours). Any recording can easily be converted to nonproprietary WAVE file format for playback on any Windows PC. Voice recording can be activated by - Loop On/Off event, audio activity on the line (VOX), DTMF sequence.
  • SearchandPlajhack VoiceMaster voice logger has number of  featuers for quick retrieval and replay of conversations You search online disk sets or offline archive catalogs by 1) time, 2) date, 3) dialed phone number 4) channel, 5) CallerlD information or 6) text tags.
  • Fast Recall Any telephone recording (or voice recording )logged dunng last three hours can be recalled for playback directly from monitoring screen.
  • Remote ClientThe VoiceMaster remote client allows users to access and play back recordings from multiplesilent through a remote networked Pc .Remote silet monitoring of conversations is aKi supported via TCP/IP.